Terms, Shipping, and Returns

 


Payment Terms 



School Districts

School District purchases are usually by purchase order. Payment terms are net 30 days. All school orders are billed at the time of shipment.

Individuals

All orders from an individual must be prepaid by check or credit card. We accept MasterCard, Visa, and Discover. Orders are shipped within 5-10 business days.

 

Shipping



Shipping and Handling Fees

Free shipping within the continental U.S. For orders outside of the continental United States, please contact us at 800.890.7323.

Shipping Time Frames

Books and materials are shipped directly from our warehouse located at 806F Sharon Drive, Westlake, Ohio. 44145. Every effort is made to ship orders within 10 days of receipt. Shipments are F.O.B. Westlake, Ohio.

Out of Stock Items

Occasionally, due to high demand, we may be temporarily out of a title in our warehouse. These titles will be shown as a back order. Books will be invoiced and shipped as soon as they are received into our warehouse, free of charge.

Substitutions

Occasionally, publishers take books out of print. When that happens, we reserve the right to make substitutions in our collections and special programs. We will make every effort to provide a book which is similar in reading difficulty level to the title being replaced.

 

Return and Exchange Policy



Books and materials

If, for any reason you are not completely satisfied with our books, just return the complete item to us in its original condition for a full refund of the purchase price within 30 days of receipt. Please call us at 1-800-890-7323 (READ) or e-mail to sales@kaeden.com for a return authorization number. If an item is defective we will replace it at no charge to you. Just notify us within the first three months of your purchase.